A shift towards a patient-first experience
Surgery has always been measured largely by one metric: the outcome. With the rapid shift driven by market and regulatory trends, the emphasis for hospitals and clinics must be not only on measuring patient outcomes but how we can dramatically improve them the entire human experience of being a patient.
The patient experience is formed by everyone who comes into contact with the patient along the health care journey, from the front-desk to the nurses and doctors who provide direct care.
All environments, points of contact and interactions, whether physical or virtual, impact this experience and therefore the outcome. For the patient and the hospital.
Lessons from other industries
Over the last twenty years, it has been shown over and over again that the best performing companies have designed their processes around the customer experience and rely on best-practice management and measurement systems to continuously improve this experience.
By prioritizing the patient experience
MV Santé created a new concept
We’ve developed an integrated platform to power the Surgical Enterprise
In order to successfully implement the concept of the surgical enterprise, MV Santé developed its own tool, the e-chir platform, that measures, analyzes and optimizes the patient’s journey.